ULTIMZ Privacy Policy

ULTIMZ Privacy Policy

1. ABOUT THE ULTIMZ GROUP AND THIS PRIVACY POLICY

ULTIMZ UK LTD, a company registered in the United Kingdom under company number 14692340, operates the ULTIMZ luxury marketplace platform. We are committed to protecting and respecting the privacy of our users, customers, and partners. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in connection with our platform and services.

This Privacy Policy applies to all users of the ULTIMZ platform, including website visitors, customers, and partners, regardless of their location. By using our platform or services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our platform or services.

Please note that we may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws and regulations. We will notify you of any significant changes by posting an updated version of the Privacy Policy on our platform or sending you a notification. Your continued use of our platform or services after the posting of an updated Privacy Policy will constitute your acceptance of the changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at privacy@ultimz.com.

2. THIRD PARTY WEBSITES

Our platform may contain links to third-party websites, applications, or services that are not owned or operated by ULTIMZ. This Privacy Policy does not apply to the information collected, used, or disclosed by these third parties. We strongly recommend that you review the privacy policies and terms of use of any third-party websites, applications, or services that you access through our platform, as their data collection, usage, and disclosure practices may be different from ours.

ULTIMZ is not responsible for the content, privacy practices, or security of any third-party websites or the information they collect, even if you access them through our platform. Your interactions with third-party websites and the information you provide to them are solely between you and the respective third parties, and ULTIMZ disclaims any liability for any loss or damage that may arise from your use of, or interaction with, such third-party websites or their content.

3. INFORMATION WE COLLECT, AND HOW?

To provide you with the best possible experience on our platform and enable us to deliver our services, we collect various types of information from you. The information we collect depends on your interactions with our platform and services. The categories of information we collect, and the methods of collection, are as follows:

a. Information you provide to us:

• Registration and account information: When you create an account with ULTIMZ, we collect your name, email address, mailing address, phone number, and other relevant contact details. We may also collect additional information, such as your payment information and preferences, to facilitate transactions on our platform.
• Profile information: As a user of our platform, you may have the option to create a profile that includes information about yourself, such as your interests, preferences, and past transactions. We collect this information to personalize your experience on our platform and provide tailored content and recommendations.
• Communications: When you contact us through email, phone, or other communication channels, we may collect the content of your messages, your contact information, and any other information you choose to provide.
• User-generated content: We may collect information and content that you submit or post on our platform, such as reviews, ratings, comments, or images.

b. Information we collect automatically:

• Log and usage data: When you access or use our platform, we automatically collect certain information, such as your IP address, browser type, device type, operating system, referral URLs, and other technical information. We also collect information about your interactions with our platform, including the pages you visit, the features you use, and the time you spend on our platform.
• Location data: We may collect information about your geographical location based on your IP address or other location data provided by your device or browser. We use this information to provide you with a personalized experience, such as showing you relevant content and offers based on your location.

c. Information we collect from third parties:

• Social media: If you choose to connect your ULTIMZ account with a social media account, such as Facebook or Twitter, we may collect information from that account, including your name, profile picture, and list of friends or followers. We use this information to enhance your experience on our platform and help you connect with other users.
• Third-party data providers: We may obtain information about you from third-party sources, such as marketing partners or data aggregators. This information may include demographic data, interests, and online behaviors. We combine this data with the information we collect from you to enhance our services and better understand our users.
• Analytics providers: We use third-party analytics providers, such as Google Analytics, to help us understand how users interact with our platform, identify trends, and improve our services. These providers may collect information about your device, browser, and usage patterns, as well as your interactions with our platform.

By collecting and using this information, we can better understand our users and their needs, improve our platform and services, and provide a more personalized and engaging experience for our users. Please note that we only collect and use your personal information in accordance with applicable laws and regulations and with your consent, where required.

4. WHAT DO YOU USE MY INFORMATION FOR?

We use the information we collect from you for various purposes, which may include:

a. Providing and managing our platform and services: We use your information to create and manage your account, process transactions, facilitate communication between buyers and sellers, and provide you with access to our platform and its features.

b. Personalizing your experience: We use your information to understand your preferences, interests, and needs, in order to tailor your experience on our platform, such as by showing you relevant content, offers, and recommendations.

c. Communicating with you: We use your contact information to send you important updates, announcements, and promotional messages related to our platform and services. We may also use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

d. Analyzing and improving our platform and services: We use the information we collect to analyze user behavior, identify trends, and measure the effectiveness of our marketing efforts. This helps us understand how our platform is being used, identify areas for improvement, and develop new features and services to better meet the needs of our users.

e. Ensuring the security and integrity of our platform: We use your information to protect the security of our platform, detect and prevent fraud or other malicious activities, and enforce our terms and conditions.

f. Complying with legal and regulatory requirements: We may use your information to comply with applicable laws and regulations, as well as to respond to lawful requests from governmental authorities.

g. Other purposes with your consent: We may use your information for other purposes if we have obtained your explicit consent. For example, we may use your information to conduct market research, develop new partnerships, or engage in other business development activities.

We will only use your personal information for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection, unless we have your consent to use it for other purposes or are required or permitted by law to do so.

5. WHO DO YOU SHARE MY INFORMATION WITH?

We may share your personal information with various parties for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection. The categories of recipients with whom we may share your information include:

a. Other users of our platform: In order to facilitate transactions, communication, and collaboration between users, we may share certain information, such as your name, profile picture, and contact details, with other users of our platform, as necessary.

b. Service providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, data storage, analytics, marketing, and customer support. These service providers may have access to your personal information as needed to perform their functions but are not permitted to use it for other purposes.

c. Business partners: We may share your information with our business partners, such as brands, retailers, or other companies we collaborate with, for joint marketing initiatives, promotions, or events. We will always seek your consent before sharing your information with our business partners for these purposes.

d. Legal and regulatory authorities: We may disclose your information to comply with applicable laws and regulations, respond to lawful requests from governmental authorities, or protect our rights and the rights of others, such as in cases of suspected fraud or other illegal activities.

e. Corporate transactions: In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your personal information to the acquiring or surviving entity, subject to the terms of this Privacy Policy and applicable privacy laws.

f. Other parties with your consent: We may share your information with other parties when we have your explicit consent to do so, such as when you opt-in to participate in a promotion, contest, or survey conducted by a third party.

Please note that we only share your personal information with third parties in accordance with this Privacy Policy, applicable laws and regulations, and with your consent, where required. We take appropriate measures to ensure that your information is protected and used in accordance with the principles set forth in this Privacy Policy when it is shared with third parties.

6. TRANSFERS OF YOUR PERSONAL DATA

As an international platform, ULTIMZ may transfer, store, and process your personal data in countries other than your country of residence, including countries outside the European Economic Area (EEA). These countries may have different data protection laws and regulations, and the level of protection may not be equivalent to that in your country of residence.

To ensure that your personal data is adequately protected when transferred across borders, we have implemented appropriate safeguards and measures, such as:

a. Data transfer agreements: We have entered into data transfer agreements with our third-party service providers and partners, incorporating standard contractual clauses approved by the European Commission, to ensure that your personal data is protected in accordance with European data protection standards when transferred outside the EEA.

b. Privacy Shield certification: For transfers to service providers and partners in the United States, we may rely on their Privacy Shield certification, if applicable, which ensures that the recipient adheres to EU data protection principles.

c. Binding corporate rules: For intra-group transfers, we may adopt binding corporate rules, which are internal data protection policies approved by European data protection authorities, to ensure that your personal data is adequately protected when transferred within our group of companies.

By using our platform and services, you consent to the transfer, storage, and processing of your personal data in countries outside your country of residence, as described in this Privacy Policy. We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws when it is transferred across borders.

7. COOKIES

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide a better user experience, as well as to provide information to the owners of the site.

ULTIMZ uses cookies and similar technologies, such as web beacons and pixels, for various purposes, including:

a. Essential cookies: These cookies are necessary for the proper functioning of our platform and to enable you to navigate and use its features. Without these cookies, certain services or functionalities may not be available.

b. Performance cookies: These cookies collect information about how you use our platform, such as which pages you visit most frequently and whether you encounter any errors. This information helps us understand user behavior, identify trends, and improve the performance and usability of our platform.

c. Functionality cookies: These cookies remember your preferences and choices, such as your language, login credentials, or display settings, to enhance your experience on our platform and make it more personalized and user-friendly.

d. Targeting and advertising cookies: These cookies are used to deliver relevant and tailored content, offers, and advertisements to you, both on our platform and on third-party websites. They may also be used to measure the effectiveness of our marketing campaigns and limit the number of times you see an advertisement.

By using our platform, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy. You can control and manage your cookie preferences through your browser settings or by using third-party tools. Please note that disabling or deleting certain cookies may affect the functionality and performance of our platform, and some features or services may not be available.

For more information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please refer to our Cookie Policy, available on our platform.

8. SECURITY

At ULTIMZ, we take the security of your personal information seriously and implement appropriate measures to protect it against unauthorized access, use, or disclosure. We use a variety of physical, technical, and organizational safeguards to ensure the confidentiality, integrity, and availability of your data, including:

a. Encryption: We use industry-standard encryption technologies, such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS), to encrypt the transmission of your personal data over the internet.

b. Access controls: We limit access to your personal data to authorized personnel and require them to sign confidentiality agreements and undergo security training.

c. Monitoring and logging: We monitor our systems and networks for security incidents and maintain logs of access and usage to detect and prevent unauthorized activity.

d. Data backup and recovery: We regularly back up our data and maintain disaster recovery plans to ensure the continuity of our services in case of a security incident or other disruption.

e. Compliance with standards: We comply with relevant data protection laws and regulations and adhere to industry standards and best practices for information security.

Despite our efforts to protect your personal information, no method of transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your personal information, and you use our platform and services at your own risk.

If you have reason to believe that your account or personal information has been compromised or that there has been unauthorized access or use of your personal information, please contact us immediately at privacy@ultimz.com.

9. HOW LONG WILL YOU USE MY INFORMATION FOR?

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required or permitted by applicable laws and regulations.

The length of time we keep your personal information depends on the type of information, the purpose for which it was collected, and the legal requirements and limitations that apply to our data retention practices. We may also retain your personal information for a longer period if necessary to protect our legal rights or interests, resolve disputes, or enforce our agreements.

For example, we will generally retain your account information and transaction history for as long as you maintain an active account with us, and for a reasonable period thereafter to comply with our legal obligations and respond to any inquiries or disputes. We may retain your marketing preferences and contact information until you opt-out of receiving marketing communications or for a reasonable period thereafter to ensure that we honor your opt-out request.

If you have any questions about our data retention practices or would like to request the deletion of your personal information, please contact us at privacy@ultimz.com. We will respond to your request in accordance with applicable laws and regulations.

10. WHAT ARE MY PRIVACY RIGHTS?

As a user of ULTIMZ, you have certain privacy rights that you can exercise with respect to your personal information. These rights may include:

a. Right to access: You have the right to request access to your personal information that we hold and receive a copy of it, subject to certain limitations and exceptions under applicable laws.

b. Right to rectification: You have the right to request that we correct any inaccuracies or errors in your personal information that we hold.

c. Right to erasure: You have the right to request that we delete or remove your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent to its processing.

d. Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or when the processing is unlawful.

e. Right to object to processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling, unless we have compelling legitimate grounds for the processing.

f. Right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transfer it to another data controller, where technically feasible.

g. Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your privacy rights or to make a complaint about our data protection practices, please contact us at privacy@ultimz.com. We will respond to your request or complaint in accordance with applicable laws and regulations.

Please note that in some cases, we may not be able to fulfill your request, such as when the processing is required by law or when it is necessary to protect our legal rights or interests. We will inform you of any such exceptions and provide you with the reasons for our decision.

11. COMPLAINTS

At ULTIMZ, we are committed to ensuring that your personal information is protected and processed in accordance with applicable data protection laws and regulations. If you have any concerns or complaints about our data protection practices or the way we handle your personal information, we encourage you to contact us at privacy@ultimz.com.

We take all complaints seriously and will investigate and respond to them promptly, in accordance with applicable laws and regulations. We will provide you with a clear and comprehensive response to your complaint, including any remedial actions we may take, if necessary.

If you are not satisfied with our response to your complaint or if you believe that we have not complied with applicable data protection laws and regulations, you may have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK or the data protection authority in your country of residence.

We encourage you to contact us first so that we can address your concerns and resolve any issues you may have. However, you have the right to lodge a complaint with a supervisory authority at any time, without prejudice to any other administrative or judicial remedy.

12. EU REPRESENTATIVE

If you are located in the European Economic Area (EEA), ULTIMZ has appointed a representative in the EU to act as a point of contact for data protection authorities and individuals with respect to the processing of personal data by ULTIMZ. You can contact our EU representative by email at eurep@ultimz.com.

Our EU representative is responsible for assisting us in complying with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), and for liaising with data protection authorities and individuals regarding our data protection practices.

If you have any questions or concerns about our data protection practices or your privacy rights under GDPR or other applicable laws and regulations, please contact our EU representative. We will respond to your inquiry or complaint promptly and in accordance with applicable laws and regulations.

13. UPDATES TO THIS POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our data protection practices or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices and how we protect your personal information.

We will notify you of any material changes to this Privacy Policy by posting a notice on our platform or by sending you an email or other communication. The effective date of the revised Privacy Policy will be indicated at the top of the page.

Your continued use of our platform and services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you should discontinue your use of our platform and services and contact us at privacy@ultimz.com to delete your account and personal information.

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at privacy@ultimz.com.