Moss Bros, a well-known menswear retailer in the UK boasting 129 physical stores nationwide, has recently joined forces with payments provider Klarna to introduce a new pay-later option for its customers. This move comes as part of a growing trend in the e-commerce industry towards offering flexible payment solutions to enhance the shopping experience.
Through the partnership with Klarna, shoppers at Moss Bros now have the exciting opportunity to order items from the online store and defer payment for up to 14 days, all without incurring any additional charges or interest. This innovative feature allows customers to try out their purchases in the comfort of their own homes before committing to payment, aligning Moss Bros with major players in the industry like Amazon and Asos.
While integrating pay-later options may present certain operational challenges for retailers, the advantages are undeniable. By providing customers with the freedom to pay at a later date, Moss Bros is encouraging them to explore a wider range of products, sizes, and colors, ultimately leading to increased sales and customer loyalty. Klarna reports that this service has been successful in driving up purchase frequency and overall revenue for top fashion retailers.
Luke Griffiths, the UK General Manager at Klarna, emphasized the importance of improving the online shopping journey for consumers. He expressed, “Enabling shoppers to experience products before making a purchase is one of the ways we are working to create a more seamless and convenient online shopping experience. Through our collaboration with Moss Bros, we are witnessing their dedication to offering superior service to their customers in an increasingly competitive marketplace, particularly in the fashion sector.”
Matt Henton, Moss Bros’ Head of E-commerce, highlighted the company’s commitment to enhancing customer satisfaction throughout the entire purchasing process. He explained, “We are constantly seeking innovative ways to enhance the shopping experience for our customers, and payments play a vital role in this process. The primary advantage is clear – shoppers can now select multiple items, try them on at home, and only pay for what they decide to keep, all without any initial transaction until they are completely satisfied.”
This strategic alliance between Moss Bros and Klarna signals a progressive shift in the way online shoppers make purchases, offering them greater flexibility and convenience in their buying choices. With the rising popularity of buy now, pay later services in the UK e-commerce market, Moss Bros is well-equipped to meet the changing demands of today’s consumers, providing a seamless and enjoyable shopping experience.
For more information on the partnership between Moss Bros and Klarna, visit Moss Bros and Klarna UK.
