Moss Bros is taking proactive steps to adapt to the changing retail environment brought about by the global pandemic. In response to unprecedented challenges, the retailer is reintroducing one-to-one in-store appointments for its customers. This unique approach aims to provide a safe and personalized shopping experience in the current new normal.
Customers now have the option to book private appointments online, free of charge and with no purchase obligation. This level of flexibility and convenience caters to the needs of shoppers in uncertain times. During these one-to-one sessions, Moss Bros showcases a wide array of formalwear from premium brands like Ermenegildo Zegna Cloth and Hugo by Hugo Boss, ensuring a personalized experience for each customer based on their preferences and requirements.
CEO Brian Brick emphasized the importance of these private appointments in creating a sense of confidence and security among customers while they shop. In addition to this initiative, Moss Bros is gradually reopening its stores, with the first phase starting on June 15th. Sixteen stores will open initially in locations with ample parking space, followed by more openings in subsequent weeks. By June 22nd, over half of Moss Bros’ 128 stores in the UK will be operational.
To prioritize the health and safety of both customers and staff, Moss Bros has implemented various safety measures in its stores. These include the installation of till screens, accepting card-only payments, providing hand sanitizers, steam-cleaning garments, and implementing a 24-hour quarantine period for returned items.
As the retail landscape navigates the challenges posed by the global pandemic, Moss Bros is setting a new benchmark for customer service and safety. By embracing private appointments and emphasizing safety protocols, the retailer is reshaping the shopping experience for its clientele, offering a tailored approach that encapsulates convenience and precaution.
To book a private appointment with Moss Bros, visit their website here.
For more information on Moss Bros’ safety measures in response to COVID-19, click here.
