Landsec, a prominent commercial property company in the UK, has recently announced its plans to transform its retail operating model. The company aims to create maximum value for its brand partners and exceed the expectations of its millions of guests. This initiative will involve insourcing responsibility for operations and supplier management, with a specific focus on enhancing the performance of its retail portfolio.
Several of Landsec’s key destinations, including Bluewater in Kent, Gunwharf Quays, St David’s, Trinity Leeds, and Westgate, will be impacted by this change. The decision to adopt this new model is considered a strong indicator of Landsec’s commitment to ongoing investment in the retail sector.
Under the revamped operating model, Landsec will collaborate directly with specialist facilities management partners for services such as landscaping and maintenance. By leveraging data and insights from its operations, the company intends to closely monitor performance and deliver optimal value for its brand partners.
To ensure the best possible guest experience, Landsec’s central team will coordinate a unified approach. This strategic shift represents a significant milestone in the company’s journey towards a more operationally focused approach.
Bruce Findlay, the managing director of retail at Landsec, has emphasized the crucial role of delivering best-in-class operations as the foundation of their locations. By assuming greater responsibility for day-to-day operations, Landsec aims to ensure that every experience it creates helps attract guests from far and wide. Consequently, this will make Landsec-managed destinations more attractive to leading brands in the retail industry.
The new operating model reflects Landsec’s confidence in the future of retail and its dedication to providing exceptional experiences for its guests. By taking control of their operations and supplier management, Landsec aims to drive value and maintain its leadership position within the commercial property sector.
For more information on Landsec and its retail operating model, please visit their official website: Landsec.
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