Buying – Getting Started

  • Supported Buyer Countries
  • Elevated Security and Confidence
  • Swift Assistance with Live Chat
  • Sculpting Order in ULTIMZ

Welcome to ULTIMZ, your passport to the world of luxury. Whether you’re a seasoned connoisseur of opulence or new to the realm of high-end treasures, we’re here to guide you on an exceptional buying journey. Below, you’ll discover essential information to kickstart your extraordinary experience with ULTIMZ, whether you’re exploring our marketplace or engaging in thrilling auctions.

Supported Buyer Countries

Unlock Luxury Access Across the Globe

ULTIMZ is committed to making luxury accessible to enthusiasts worldwide. Currently, our buying services extend to select countries, ensuring that a global audience can savor the ULTIMZ experience. Here’s the list of regions where you can indulge in luxury with us:

  • Andorra
  • Austria
  • Belgium
  • Canada*
  • China
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France (Metropolitan)
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Taiwan (Province of China)
  • Turkey
  • United Kingdom (*Please note that Jersey, Guernsey, Isle of Man, and British Virgin Islands are not supported.)
  • United States of America
  • Bulgaria
  • Liechtenstein
  • Croatia
  • Iceland

Elevated Security and Confidence

Your Peace of Mind Matters

At ULTIMZ, your peace of mind is paramount. We’ve gone to great lengths to ensure that every transaction on our platform is secure and trustworthy, whether you’re making a purchase in our marketplace or participating in thrilling auctions.

Fortified Payment Processing: Our robust payment gateway meticulously processes your payments. When you make a successful purchase or win an auction, you’ll have three days to settle your payment through a secure channel. Once verified, we promptly notify the seller or auctioneer to kickstart the shipping process.

Delivery Assurance: Should any issues arise with your delivered order, please inform us within three days from the delivery date, as traceable via Track & Trace. Acting within this timeframe is crucial, as once it passes, your payment will be released to the seller or auctioneer, and we won’t be able to initiate a claim on your behalf.

Communication Assistance: In cases where communicating with the seller or auctioneer becomes challenging or tracking data is unavailable, please notify us within 10 days of making the payment. In such instances, we will open a claim, temporarily withholding the payment until a resolution is reached.

Swift Assistance with Live Chat

Real-Time Support at Your Fingertips

Navigating ULTIMZ is effortless with our live chat feature, providing you with immediate assistance whenever you need it, whether you’re exploring our marketplace or bidding in auctions. Whether you’re seeking human interaction or guidance through our Help Centre, our chat feature connects you to real-time solutions.

How to Access Live Chat:

  1. Launch the ULTIMZ app.
  2. Tap on the profile icon located at the app’s bottom.
  3. Scroll down and select ‘Customer Support.’
  4. Click on any Help Centre article (excluding ‘object not delivered’ articles).
  5. Scroll to the article’s conclusion and click ‘Contact us’ to unlock the chat function.

Alternatively, you can access the chat function directly from an object’s page within the app. Simply navigate to the ‘Buying safely’ section on the object’s page and select ‘Get in touch via our Help Centre.’ This route leads you to the Help Centre, where the chat feature awaits.

Sculpting Order in ULTIMZ

Understanding How ULTIMZ Enhances Your Experience

Mastering the art of navigating ULTIMZ involves understanding how we rank and arrange objects to elevate your buying journey, whether you’re exploring our marketplace or bidding in auctions:

  • Relevance: Items that closely match your search parameters take center stage, ensuring you see what matters most to you. Our system considers keywords, descriptions, and attributes to align with your preferences.
  • Time Remaining: Objects with auctions ending soon receive top priority, enabling you to take prompt action.
  • Newly Added: Recently listed items are presented upfront, allowing you to explore the latest additions to our collection.
  • Recommended: Expertly curated collections showcase items either handpicked or randomly selected, offering a captivating array of choices.

This comprehensive guide is your trusted companion as you embark on your voyage of luxury discovery with ULTIMZ, whether you’re exploring our marketplace or engaging in thrilling auctions. We’re dedicated to ensuring that your buying journey is not only seamless but also highly rewarding. So, embrace the world of luxury, and enjoy your shopping adventure with us!