Selling – Getting Started

Become a Seller

Q1: How to Register as a Seller?

A: If you’re looking to become a seller on ULTIMZ, the registration process is straightforward:

To register on ULTIMZ, follow these steps:

• 1. Access Registration: Visit our website and navigate to the upper right corner. There, you’ll find the ‘Sell at auction’ link. Click on it to initiate the registration process.
• 2. Alternative Registration: Alternatively, you can opt for the ‘Sell with us’ blue button situated in the middle of the homepage.
• 3. Create an Account: Once you’ve chosen your preferred registration method, you’ll be directed to create a free account. This involves providing your email address and setting a password.
• 4. Password Criteria: Your password should be between 8 to 15 characters in length to ensure security.
• 5. Confirmation Email: After completing the sign-up process, keep an eye on your email inbox. You’ll receive a confirmation email from us.
• 6. Activation Link: Open the email and click on the link provided. This step confirms your registration and activates your account.

By following these steps, you’ll successfully register as a seller on ULTIMZ and gain access to our platform’s features and opportunities.

Q2: How is ULTIMZ Different from Other Sales Platforms?

A: In a world saturated with online marketplaces and e-commerce platforms, discerning where to confidently sell your high-quality items for optimal returns can be a challenge. Enter ULTIMZ, the rapidly expanding online auction platform that has established itself as a go-to destination for millions worldwide seeking to buy and sell exceptional objects. Whether you’re a seasoned retailer or an individual looking to part with something special from your home, ULTIMZ welcomes all to its marketplace. So, what sets us apart from other online sales platforms? Discover the distinctions below.

Uniqueness Redefined:

ULTIMZ’s distinctiveness is a result of several defining factors that set us apart from the crowd:

• 1. Unveiling the Extraordinary: Our appeal lies in attracting a niche audience of 14 million monthly visitors in search of the unusual, unique, and hard-to-find. Whether it’s a limited edition comic book or an exceedingly rare Rolex watch, ULTIMZ draws enthusiasts who understand that our platform is the gateway to objects that transcend the ordinary retail experience.
• 2. Expert Curation: At the heart of our success is a dedicated team of in-house experts, each a specialist in their respective fields. These experts meticulously curate our auctions, collaborating with sellers to optimize lots and create auctions that cater to both buyers and sellers. This curation instills a sense of trust and specialization in our auctions, making them a sought-after destination for collectors.
• 3. Tradition Meets Modernity: ULTIMZ orchestrates a unique fusion of traditional-style auctions and the convenience of an online platform. Every Friday, new auctions kick off, lasting one to two weeks, providing a global audience ample time to explore lots and place bids. Organized into categories for easy browsing, each lot is accompanied by an estimate of its value. This approach marries the integrity of traditional auction houses with the accessibility of an online interface.
• 4. Secure Payments: Our commitment to security extends to payment processes. Buyers are required to settle the purchase price and shipping costs within three working days of winning an auction. This approach ensures sellers’ protection against shipping items without payment and cultivates trustworthy transactions. Furthermore, buyer-seller interaction occurs post-payment, safeguarding the process. After 14 days, the seller receives payment minus the 12.5% commission fee, which is reinvested in marketing to promote auctions.
• 5. No Listing Fees: Unlike many platforms, offering your items for auction on ULTIMZ incurs no listing fees. Feel free to showcase as many items as you wish without any initial costs. You’ll only pay a commission fee upon successful sale, and if an item doesn’t sell initially, there’s no charge to re-list it for auction.
• 6. Rapid Turnaround: With nearly 40 auctions closing each evening and fresh auctions commencing every Friday, ULTIMZ boasts up to 50,000 lots across 300 auctions weekly. This dynamic environment translates to swift sales, enabling you to swiftly find buyers for your special objects.

Experience the Extraordinary: ULTIMZ doesn’t just differ from other platforms; it revolutionizes the selling experience. Our marketplace offers safety, efficiency, and profitability, making it an enticing realm for special object sellers. Embark on your journey with us by exploring our auctions, witnessing the variety of items you can list, and registering as a seller. Our team of experts eagerly awaits to see what treasures you have to offer!

Q3: Is It Safe to Sell on ULTIMZ?

A: If you’re contemplating becoming a seller on ULTIMZ, it’s natural to prioritize safety. In this overview, we delve into what makes ULTIMZ’s online auctions a secure environment for selling special objects.

Guidance from Seasoned Experts:

Our global team comprises experts in each auction category, poised to amplify your selling journey on ULTIMZ. These specialists, with years of domain expertise, curate auctions that yield optimal outcomes. Their guidance extends to valuing your objects and enhancing your selling experience.

Meet the Experts: Berry Harleman, Watch Expert

Our experts assess your lots based on provided photographs and descriptions, streamlining the evaluation process online. No need to physically transport your items for evaluation; it’s all efficiently managed online. In the quest for value and authenticity verification, additional information might be requested, demonstrating our commitment to accurate valuation.

Zero-Cost Listing and Transparent Commissions:

Listing your lots for auction comes at zero cost, reflecting our commitment to seamless entry. There are no minimum requirements, and you can list as many items as desired. Rest assured, commission is only deducted from successful sales, ensuring alignment with your success.

Secure Payment Mechanism:

ULTIMZ boasts a secure payment process, enhancing confidence in transactions. Buyers are prompted to submit payment within 3 days of auction victory. Only upon receipt of payment is lot shipment initiated, safeguarding sellers from potential non-payment situations. Should payment lapse, a structured communication process ensues, including reminders and outreach to the buyer. Unresolved cases may involve debt collection intervention, while you remain informed throughout.

Payment and Shipping Timeline:

Upon marking a lot as shipped, a countdown to payment initiation is triggered. This automated process culminates in payment approximately 14 days after shipping confirmation, communicated via email. The streamlined timeline contributes to predictable earnings.

Dedicated Customer Support:

While smooth transactions are the goal, queries beyond FAQs are addressed by our dedicated Customer Support team. Their unwavering commitment ensures your concerns find prompt resolution.

Embark on Your ULTIMZ Journey with Confidence:

Ready to venture into selling on ULTIMZ with confidence? Register for a free account and embrace the role of a seller. Join us in the realm of buying and selling special objects online. Your journey begins here, backed by a secure and supportive platform.

Q4: Sales Guide: How to Get Started Selling on ULTIMZ

A: Our comprehensive sales guide provides step-by-step instructions for new sellers. Additionally, review our “Seller Terms” to understand our guidelines.

Seller Terms:

The “Seller Terms” outline the guidelines and rules for selling on ULTIMZ. Familiarize yourself with these terms to ensure a smooth selling experience.

How Does Selling on ULTIMZ Work?

Curious about how selling works on ULTIMZ? Here’s a breakdown of the process to guide you through each step.

• 1. Register as a Seller
• Create a free account on ULTIMZ to initiate your journey as a seller. For higher-value lots, an additional identification step is required. This safeguards the bidding process for both buyers and sellers, ensuring security.
• 2. Submitting Lots
• Everyone is welcome to submit and sell on ULTIMZ. Our streamlined submission process walks you through each stage, aiding in uploading quality photos and providing pertinent information. This empowers buyers to confidently discover and bid on your lots at the right price.
• 3. Expert Evaluation and Auction Curation
• In-house specialists, adept in their respective domains, meticulously evaluate and curate submitted items. This meticulous process ensures that the unique, sought-after objects that buyers desire are showcased in our auctions. Our experts collaborate with sellers to present lots optimally and select the appropriate auctions to attract the ideal bidders.
• 4. Auction Phase
• Bidding commences at €1, 60% of the reserve price, or the reserve price itself, based on your chosen setting. A reserve price can be applied to high-value lots in consultation with the expert.
• 5. Shipping and Payments
• Upon buyer payment confirmation, you’ll be notified to proceed with shipping or preparing items for pickup within 3 working days. Your payment is scheduled according to your chosen frequency in Settings.
• 6. Shipping Costs
• Shipping costs are borne by the buyer and are separate from the commission. When listing your lot, specify accurate shipping costs for different destinations to ensure seamless transactions.
• 7. Auction Costs
• ULTIMZ applies a 12.5% commission fee (excluding VAT/sales tax), amounting to 15.1% incl. VAT/sales tax of the winning bid. This commission facilitates extensive auction promotion, among other endeavors.

Experience the ULTIMZ Selling Journey

Armed with this insight, you’re equipped to embark on your selling journey on ULTIMZ. Register, submit, and witness your lots attract global attention while navigating a secure and rewarding platform. Your auction adventure begins here!

Q5: Become a Professional Seller

A: Whether you’re an individual or a company, ULTIMZ welcomes you to sell. If you represent a business, you’re classified as a professional seller, offering unique opportunities. Here’s an overview of how to become a professional seller and the associated responsibilities.

Transition to Professional Status

ULTIMZ enables sellers to elevate their status to professional. The process empowers you to unlock enhanced benefits and establish yourself as a dedicated professional in our community.

EU-Based Sellers:

EU-based sellers transitioning to professional status need to provide:

• Company name
• VAT number (Verify using the VAT Information Exchange System: VIES)
• Chamber of commerce number

Non-EU-Based Sellers:

Sellers outside the EU transitioning to professional status need to provide:

• Company name
• VAT number (if applicable)
• Chamber of Commerce number (if applicable)

For countries where a Chamber of Commerce number isn’t mandatory, connect with our Customer Experience specialists for tailored guidance.

Creating a Professional Seller Account

Upon account creation, express your desire to sell and opt for the “Company/Business” selection to align with professional status.

Additional Responsibilities

Once you embrace professional status, it’s a permanent transition. Professional sellers adhere to the EU consumer withdrawal policy, ensuring consumer rights.

Moreover, as a professional seller, you have additional obligations towards both buyers and ULTIMZ. Detailed insights into these responsibilities can be found in our guidelines.

Experience the Professional Edge

Becoming a professional seller on ULTIMZ opens doors to a realm of opportunities. Elevate your presence, embrace responsibilities, and explore the distinctive benefits that come with a professional status. Your journey as a professional seller awaits!

Tips for Successful Selling

Q1: Tips for Successful Selling

A: Boost your selling success with accurate item descriptions, high-quality images, and reasonable reserve prices that attract bidders.

Q2: How Can I Become a Top Seller?

A: Becoming a top seller on ULTIMZ is a rewarding achievement that reflects your commitment to excellence. Here’s how you can attain this esteemed status:

1. Encourage Positive Feedback: Engage with buyers to ensure a positive experience. Once you mark an order as shipped or picked up, buyers are prompted to leave feedback. This feedback contributes to your reputation and progression towards top seller status.

2. Monitor Feedback Score: Your seller overview page showcases your feedback score, provided you’ve received a minimum of 5 feedback responses. This score is the percentage of positive feedback among non-neutral responses. Neutral feedback is excluded from this calculation.

3. Meeting the ‘Top’ Seller Criteria: To be marked as a ‘Top’ (excellent) seller, the following criteria must be met for feedback and sales over the past 9 months:

• Processed 100 orders (excluding cancelled orders)
• Received at least 5 positive feedback responses
• Maintain a feedback score of at least 98%

4. Consistency and Excellence: Maintain a consistent track record of fulfilling orders, delivering quality products, and providing exceptional service. Your commitment to excellence over time contributes to achieving and retaining top seller status.

Elevate Your Selling Journey: Striving to become a top seller on ULTIMZ demonstrates your dedication to delivering outstanding customer experiences. Engage buyers, foster positive interactions, and uphold the highest standards of service to earn the ‘Top’ label. Your journey towards top seller recognition begins with each transaction you handle with care.

Q3: How Can I Provide the Best Customer Experience to Buyers of My Lots?

A: We’re committed to helping you excel on ULTIMZ by ensuring buyers have the finest experiences. To enhance customer satisfaction, we’ve compiled valuable tips to keep buyers delighted and maintain a high feedback score. Here’s how you can make a difference:

1. Prompt Shipping: Ship orders within 3 days of the buyer’s payment submission. Swift shipping demonstrates reliability and boosts buyer confidence.

2. Utilize Track & Trace: Enhance transparency by using a Track & Trace code during shipping. This empowers buyers to monitor their orders’ progress.

3. Fair Shipping Costs: Calculate shipping costs fairly and accurately. Transparent pricing fosters trust and avoids surprises for buyers.

4. Captivating Photographs: Quality photos are your virtual showcase. Capture your items from multiple angles, ensuring buyers have a clear preview of what they’ll receive. Check out our tips for expert photography.

5. Seamless Issue Resolution: For any delivery hiccups, adopt effective problem-solving approaches. Swiftly address concerns to ensure buyers’ satisfaction.

6. Transforming Negative Feedback: Negate negative feedback through proactive issue resolution. Address buyers’ concerns and watch negative feedback transform into a positive experience.

Navigate the ULTIMZ Experience: By adhering to these tips, you’re actively enhancing the ULTIMZ journey for buyers. Offering top-notch customer experiences not only boosts your feedback score but also sets you apart as a seller dedicated to exceptional service. Embrace these practices and make your mark on ULTIMZ!

Q4: The Importance of Good Photos for Your Lot

A: In the world of ULTIMZ, the value of good quality photos cannot be overstated. While stock images may seem appealing, our experts advise against them. Buyers are eager to witness the actual item, not an impeccable promotional image. Nevertheless, the importance of proper photography should not be underestimated.

1. Visual Authenticity: Authenticity matters. Buyers seek genuine representations of items. High-quality photos portray the true nature of the lot, fostering trust between you and potential buyers.

2. Image Impact: Subpar photos can diminish your credibility as a seller and tarnish the lot’s image. Your item’s pristine condition may be overshadowed by poorly captured shots.

3. Lighting and Clarity: Effective lighting and clarity are paramount. Avoid flash glare and ensure items are well-lit. Pixelated or out-of-focus photos can misrepresent your lot.

4. Professional Assistance: Don’t hesitate to seek help if you’re unsure about photography. Enlist assistance to guarantee top-notch shots that accurately showcase your item.

5. Reflecting Quality: Your photos mirror your commitment to quality. Showcasing your lot through clear, well-captured images reinforces your dedication as a seller.

Photography That Speaks: Remember, images speak volumes on ULTIMZ. Elevate your lots with high-quality photos that resonate authenticity, allowing buyers to confidently explore and engage with your offerings. Your photos contribute significantly to the buyer’s perception, making them a pivotal aspect of your selling journey.

Q5: Can I Share My Lots with My Own Network?

A: Indeed, you can harness the power of your personal network to augment your lots’ exposure on ULTIMZ. While our comprehensive promotional efforts are in place, we also empower you to engage your network in promoting your offerings. Here’s how:

1. Leverage Personal Promotion: We encourage you to tap into your network for additional visibility. Your personal reach can complement our promotional endeavors effectively.

2. Sharing Through Social Media: If your lots are scheduled for this week’s auctions, head to the respective lot page. From there, effortlessly share your lots via platforms like Facebook, Twitter, or Pinterest.

Collaborative Success: By sharing your lots within your network, you’re contributing to the collective success of your items on ULTIMZ. Your efforts synergize with our promotions, ensuring that your offerings gain the attention they deserve. Embrace this collaborative approach and witness your lots flourish on our platform.

Q6: Photography Tips: 14 Tips for Higher Returns

A: Photographs wield immense power in a lot’s description on ULTIMZ. Potential buyers scrutinize images closely before bidding, making good photographs pivotal for better returns. Here are 14 indispensable tips, crafted to help you craft impeccable visual companions for your items:

1. Master Lighting: Opt for natural daylight to accentuate item details. Steer clear of lamp light that distorts colors and flash that induces unflattering shading.

2. Steady Shots: Prevent image blur by stabilizing your camera. Employ a tripod or other secure means for crisp captures.

3. Focused Framing: Showcase only the items you’re selling. Extraneous items can distract or cause confusion. If present, neutralize their impact.

4. Neutral Background: Elevate your lot’s presence with a uniform, neutral backdrop. A large piece of paper or cardboard can work wonders.

5. 360 Views: Offer a comprehensive view by capturing all sides – back, bottom, top, and sides. For paintings, highlight the artwork sans the frame.

6. Pristine Presentation: Clean items before photographing for impeccable presentation and heightened appeal.

7. Scale Reference: For unique dimensions, incorporate a scale reference like a measuring tape. Ensure it complements the lot without diverting focus.

8. True Condition: Display wear, tear, or damage prominently in images and descriptions. Transparency about condition is pivotal.

9. Camera Choice: Opt for a digital camera over a smartphone for close-up shots. Quality matters.

10. Showcase Lead: The first image serves as your headline. Capture your item’s best angle to captivate attention.

11. Total Inclusion: If your lot comprises multiple items, offer an overview image encompassing all components, including manuals or certificates.

12. Reflective Awareness: Exercise caution with reflective surfaces or backgrounds to avoid self-portraits appearing in images.

13. Color Integrity: Limit digital adjustments to angle tilting and cropping; avoid altering colors.

14. Detail Focus: Cater to buyers’ meticulous eye by including images of significant elements like hallmarks, stamps, serial numbers, signatures, labels, and more.

Get Faster Support with Our Live Chat Feature

Q7: When you’re in need of assistance or can’t find the answers you seek in our Help Centre, our live chat feature within the ULTIMZ app is here to help.

Unlock rapid issue resolution and prompt answers with our chat functionality. Engage with our customer support team in real-time for quick solutions. Currently available in English, Italian, Dutch, French, Spanish, German, and Chinese.

Locating the Chat Feature

Exclusive to the ULTIMZ app, the chat feature is conveniently accessible from most Help Centre articles. Follow these steps to find it:

1. Open the app and tap the profile icon at the screen’s bottom.
2. Scroll down and select ‘Customer Support.’
3. Choose any Help Centre article (please note that certain ‘object not delivered’ articles won’t have the chat feature).
4. At the article’s end, tap ‘Contact us.’ The chat feature awaits you there.

You can also access the chat via a link on any item’s page in the app:

1. On the item’s page, scroll to the ‘Buying safely’ section.
2. Click ‘Get in touch via our Help Centre.’
3. You’ll be directed to the Help Centre, where you can access the chat through our articles.

Upon utilizing the chat feature, our automated system will gather details to comprehend your query better. Subsequently, you’ll be seamlessly connected to a member of our customer support team. Experience swifter assistance and expert guidance through our live chat, ensuring your ULTIMZ experience is seamless.

Selling Internationally

Consider international selling factors. Review the list of eligible countries for selling on our platform.

Q1: What Countries Can I Sell From?

A: While we’re on a mission to expand our global reach, we currently support selling from specific countries. This endeavor is ongoing, and we aspire to offer our services to a broader audience worldwide in the future. If your country isn’t currently supported, we apologize for any inconvenience or disappointment this may cause.

Countries Currently Supported for Selling:

• Albania*
• Andorra
• Austria
• Belgium
• Bulgaria
• Canada*
• Canary Islands
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France (Metropolitan)
• Germany
• Gibraltar*
• Greece
• Guernsey
• Hong Kong
• Hungary
• Iceland
• Ireland
• Israel
• Italy
• Japan
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• San Marino
• Singapore
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Taiwan (Province of China)
• Turkey
• Ukraine*
• United Kingdom (Jersey, Guernsey, Isle of Man, and British Virgin Islands are not supported)
• United States of America

Advancing Inclusion:

We’re diligently striving to expand the roster of supported countries, making our platform accessible to a wider global audience. Stay tuned as we work towards inclusivity and broadening your ULTIMZ experience.

Q2: When Do I Need to Consider Import or Export Restrictions?

A: Understanding import and export regulations is paramount to a seamless selling experience. While standard goods often encounter fewer restrictions, certain categories demand careful attention. Here’s when import or export restrictions become relevant:

Common Goods: Textiles, electronics, handicrafts, and consumer durables typically enjoy broad import and export allowances. Some countries, however, impose limits on specific categories like textiles.

Specialized Machinery: Machinery, even if labeled as collectibles, might necessitate import licenses due to their nature.

Weapons: Importing weapons invariably requires specific licenses. Buyers should verify if their country permits the import of weaponry auction items.

Restricted Lists: Governments maintain catalogs of prohibited items for import and export, encompassing protected species, cultural artifacts, and more. This is pivotal for categories such as archaeology, antiques, taxidermy, and Asian arts. Access your government’s resources for clarity.

Alcohol Regulations: Items in wine, whisky, and rum & spirits auctions might encounter unique import/export regulations for alcohol. National policies could vary.

Forethought for Success:

Comprehending import/export intricacies is crucial for a seamless transaction. Being aware of regulations ensures a successful selling journey and fosters trust with buyers. Stay well-informed about your items’ categories to navigate the import/export landscape with confidence.